Projects

Enterprise IT Helpdesk & Power BI Service Desk Analytics

Built an enterprise-style IT service desk environment using Ubuntu Server, Apache, PHP, MySQL, and osTicket.

Configured departments, technicians, help topics, role-based access control, and 4, 8, and 24-hour SLA policies.

Automated support ticket generation through the osTicket REST API using Bash, cURL, and JSON.

Created a SQL dataset containing 76 simulated support tickets and developed Power BI dashboards analyzing SLA compliance, resolution time, technician workload, and labor costs.

Enterprise Active Directory & Splunk SIEM Telemetry Pipeline

Built a multi-node enterprise lab using Windows Server 2022, Active Directory, DNS, Group Policy, Windows 10, Splunk, Ubuntu, and Kali Linux.

Centralized Windows and Sysmon telemetry into Splunk for endpoint and authentication visibility.

Simulated RDP brute-force activity and analyzed Windows Event IDs 4625 and 4624.

Used Atomic Red Team to emulate activity mapped to MITRE ATT&CK techniques T1136.001 and T1059.001.

Configured process auditing and command-line telemetry to improve endpoint security visibility.